ND Infotainment Unit Issues and other stuff

Audio, Electronics and Lighting questions and answers

Moderators: timk, Stu, -alex, miata, zombie, Andrew

User avatar
Roadrunner
coyotes after you
Posts: 1114
Joined: Tue Nov 06, 2012 9:02 pm
Vehicle: NB SE
Location: Newcastle

ND Infotainment Unit Issues and other stuff

Postby Roadrunner » Sat Mar 19, 2016 8:59 pm

On our new 2L ND GT with Satnav, we have noticed that the whole unit will reboot/crash multiple times during a drive which is obviously very annoying.
A quick google reveals a long run of issues over the last few years with this unit/system (used right across the Mazda range).
We let Mazda know at our 1000K service and they said that we were on the latest firmware so theres not anything they can do, but did say that Mazda are working on the new firmware to fix this and they will let us know when this is available. Again Google suggests people have been told this by dealers for the last 2 years, only to find the "new" firmware is also buggy, so not holding my breath.
Is anyone else having this issue?

Maybe DavekMoore can weigh in on this?

Anyway, always trying to be optimistic and knowing there's absolutely nothing I can do about this, I set out to work out what is causing it to crash and how to work around it.
It turns out (for me at least) that having Bluetooth music streaming from the phone while on the SatNav screen is what is causing it to crash. Drive with Bluetooth off or on radio only and it hasn't reset once. (Haven't tried Bluetooth on for Phone calls without music but will be tested)
Being the wife's car, she does not want to have to get her phone out of her bag to plug into a cable every time she gets into the car. I don't blame her, It'd take a week just to find it in her bag :lol:
So as the ND doesn't have a CD player but 2 USB ports I set about using a USB stick as our source of music. (this is where it gets cool)
Turns out the Mazda unit has a GraceNote database loaded onto it so the unit recognises Albums and Artists from the folders/MP3's dragged onto the USB stick. So I set about dragging the "Artist" folders from the iTunes folder onto the stick.
The only problem I have is now is I don't have the playlists I normally have on the phone. I could just create a folder on the stick and drag the playlist songs from iTunes into that folder, but the Root directory on the Mazda is the usual root directory hierarchy so the playlist folder is dumped in with all the Artist folders etc so is hard to navigate and find on the run.

So what I did was, in iTunes I selected all the songs in the playlist and drag them into a folder of the same name as the playlist on the USB stick.
Opened up VLC, selected all songs in the playlist folder on the USB and dragged them into VLC.
Then, select File - Save Playlist
Call the file the same name as your playlist, select your usb stick as the save location and then select under File format - Extended M3U then save.
This creates a text doc on the USB that acts as a reference file for the Mazda unit to tell it that this is a playlist and points it to the songs location to play. Brilliant!
Now with the USB plugged in I go into USB2, give it a minute to catalogue the stick and bam, theres all your usual options of Artist - Albums - Playlists etc and they are called the proper track names from GraceNote, not what the root filename is. (IE "When I Come Around - Green Day" instead of "01-06 When i come around.m4a"
The Mazda unit is now treating/displaying the USB stick like its an iPod.

There may be other easier ways to do this but I was quite chuffed to find this out. No more Bluetooth Music streaming or plugging in a cable every time, just a tiny little USB stick plugged permanently into the unit.
Now to wait for Mazda to bring out a fix for the Bluetooth Music crash.
MeepMeep

User avatar
Dan
Racing Driver
Posts: 789
Joined: Fri Jun 08, 2012 9:27 pm
Vehicle: NC
Location: Sydney

Re: ND Infotainment Unit Issues and other stuff

Postby Dan » Sun Mar 20, 2016 10:56 am

That's a shitty problem to have, running Bluetooth audio at the same time as navigating isn't really an edge use case either so you'd think Mazda would sort it out pretty quickly..

Have you raised this with Mazda to get it on their radar or just with the dealer?

Having the issue in writing with Mazda directly could help you out if the firmware Mazda are 'working on' to fix the problem doesn't solve the problem in the long term for you.

Sent from my SM-N9005 using Tapatalk
2009 NC2 - Ohlins (7kg/5kg), Whiteline Sways, Weds TC105N (17x8), OEM Hardtop & 2009 987.2 Boxster

User avatar
bruce
Speed Racer
Posts: 7765
Joined: Fri Apr 25, 2003 11:00 am
Vehicle: NA8 - Turbo
Location: Victoria
Contact:

Re: ND Infotainment Unit Issues and other stuff

Postby bruce » Sun Mar 20, 2016 3:30 pm

Buy a Melways (NSW equiv).

User avatar
Dan
Racing Driver
Posts: 789
Joined: Fri Jun 08, 2012 9:27 pm
Vehicle: NC
Location: Sydney

Re: ND Infotainment Unit Issues and other stuff

Postby Dan » Sun Mar 20, 2016 3:57 pm

Roadrunner wrote:A quick google reveals a long run of issues over the last few years with this unit/system (used right across the Mazda range).

Just came back from mountain biking with a mate and we were driving in his 4 month old SP25.

Since I read and posted in this thread I asked him if he's ever had a problem and he hadn't. On our way we were listening to bluetooth audio from his phone, he sent a text through it, took a call etc.. and we were listening to bluetooth audio from the Nav screen so this issue at least for him doesn't seem to apply.
2009 NC2 - Ohlins (7kg/5kg), Whiteline Sways, Weds TC105N (17x8), OEM Hardtop & 2009 987.2 Boxster

User avatar
davekmoore
Speed Racer
Posts: 4681
Joined: Thu Apr 30, 2009 1:53 am
Vehicle: NC
Location: Esprick, UK

Re: ND Infotainment Unit Issues and other stuff

Postby davekmoore » Sun Mar 20, 2016 4:20 pm

Great to hear a solution has been found as Melways is heavy and I can't see it fitting in the glovebox.

I've heard of a few similar issues with MZD in Mazdas generally. Our service department seems to have solved them as they come up. Firmware upgrades have been mentioned. If I've ever suffered such a glitch in a car myself I think it's quite likely I've put it down to user error. My own experience is therefore that I'm impressed with the system and even more impressed that even an IT idiot such as myself can stream Pandora while using the GPS.

Nothing yet reported to me by ND owners so if there are issues they may also just be having it sorted at the first service so I never get to hear about it. I'll find out on Monday.

Meanwhile, here's a bonus feature not mentioned in the handbook (reported to me by a customer - thanks Brian):

When using GPS, push the button to get rid of the row of menu buttons along the bottom of the screen. The rotary controller now allows you to scroll in and out of the maps.
UK since return: Standard NC2 (horrid), C200K, ND2 BBR, NC2 BBR200 (loved it), NC BBR300 (better than BARMY), V-Special, turbo NB8B (my 84th car)

User avatar
Roadrunner
coyotes after you
Posts: 1114
Joined: Tue Nov 06, 2012 9:02 pm
Vehicle: NB SE
Location: Newcastle

Re: ND Infotainment Unit Issues and other stuff

Postby Roadrunner » Sun Mar 20, 2016 6:37 pm

There's a few other local club members with ND's that have said they are having the same issue, but only half a dozen in the last few months. Ours rebooted again today but only once in 3 hours of driving which is a big improvement.
On the other hand, the USB stick is working great.
MeepMeep

Nevyn72
Speed Racer
Posts: 2198
Joined: Fri Nov 29, 2013 8:51 am
Vehicle: ND - RF
Location: Sydney

Re: ND Infotainment Unit Issues and other stuff

Postby Nevyn72 » Sun Mar 20, 2016 6:42 pm

Roadrunner wrote:There's a few other local club members with ND's that have said they are having the same issue, but only half a dozen in the last few months. Ours rebooted again today but only once in 3 hours of driving which is a big improvement.
On the other hand, the USB stick is working great.

I think this thread should be closed and you should be banned from further posting....... :?





That is until you start a garage thread for the new car or at least post some pictures! :wink:
"A Convertible has a top you can put down when the weather's nice...... A Roadster has a top you can put up when the weather's bad."

User avatar
Roadrunner
coyotes after you
Posts: 1114
Joined: Tue Nov 06, 2012 9:02 pm
Vehicle: NB SE
Location: Newcastle

Re: ND Infotainment Unit Issues and other stuff

Postby Roadrunner » Mon Mar 21, 2016 2:45 pm

Haha wouldn't be much to report. The ND is staying stock as a rock. SE will be the tinker/track day car ;)
MeepMeep


Return to “MX5 Audio, Electronics & Lighting”

Who is online

Users browsing this forum: No registered users and 3 guests